Do you have a question regarding your property that Profix may be able to help answer?

We enjoy engaging with our customers, and the most effective way to reach us is by dialing 0161 714 4418. Additionally, you can reach out to us through email using the online form available on our contact page here on the website.

In case of an emergency related to plumbing or heating, a phone call is the optimal method for us to promptly assist you with the issue.

We divide our appointment slots into two options: a morning slot from 8 am to 12 pm and an afternoon slot from 12 pm to 5 pm. Our engineers will arrive at any time within these designated hours. This scheduling approach is adopted to account for the variable duration of our tasks, which occasionally extend beyond the initially allocated time.

Rest assured, if there are any delays, we will promptly communicate with you. We strive to be flexible and accommodate your schedule as much as possible.

To schedule a meeting with a member of the Profix team for a discussion about your plumbing and heating needs and to receive expert advice, please reach out to us at 0161 714 4418 or through email.

Our welcoming team will assist you in booking an appointment at a time that is convenient for both parties.

Profix operates during regular business hours from Monday to Friday, 8 am to 5 pm. If you contact us outside of these hours, we will make every effort to respond promptly once we resume our operations. For our existing customers, we provide an emergency service. You can leave a voice message, which will be monitored by one of our team members outside of regular hours.

When scheduling a quote or job, we collect and record your complete name, address, and details regarding the reported issue. Additionally, we gather your contact telephone number and email address to facilitate sending text message and email confirmations of your appointment times and written quotations.

For payment processing, we exclusively utilize email. Furthermore, if you have an annual boiler service, we send you a yearly reminder via text, phone, and email to ensure timely and convenient scheduling.

We consistently recommend that customers schedule an annual boiler service for several important reasons. Firstly, the service encompasses safety checks to ensure the boiler is free from gas or carbon monoxide leaks. Secondly, it ensures optimal boiler performance, reducing fuel consumption and subsequently lowering utility bills, with the added benefit of environmental conservation.

Moreover, regular servicing contributes to the preservation of the appliance’s warranty, potentially leading to significant cost savings in case issues arise. At Profix, we proactively reach out to customers when their service is due and provide the convenience of online booking to streamline the process.

Ensuring customers comprehend the necessary steps to activate their guarantee is crucial. One essential task on the checklist is registering the boiler within 30 days.